FAQ
K9 Atelier brings a fully equipped, private grooming spa directly to your home. Your dog enjoys personalized, one-on-one care in a calm, cage-free environment, without the car ride, waiting room, or busy salon atmosphere.
No. All grooming takes place inside our fully equipped mobile spa, conveniently parked outside your home. No mess or cleanup required.
Never. Our grooming experience is completely cage-free. Your dog receives our undivided attention without waiting in a cage or crate.
No. Your dog won't be around other clients' dogs. Each visit is private and personalized, and dogs from the same household can be groomed one at a time.
Not at all. Our mobile spa is fully self-contained, with its own water and power supply. All we need is a suitable place to park.
A safe, level, and accessible parking space near your home is ideal. A private driveway is preferred, but other suitable areas may work. Please let us know in advance about any parking restrictions, fees, or community access requirements.
You don't need to stay home throughout the grooming session. We simply ask that you or someone you trust be available to safely hand over your dog and receive them when grooming is complete.
Please give your dog an opportunity to relieve themselves before we arrive. Let us know about any health concerns, allergies, sensitivities, or special handling needs so we can make the experience as comfortable as possible.
We proudly serve Jupiter Island, Jupiter, Tequesta, Palm Beach Gardens, Palm Beach, and West Palm Beach. Travel is complimentary within 10 driving miles of our service base. Additional travel fees may apply beyond that distance and will be displayed before you submit your booking request.
Our regular hours are Monday through Friday, from 9 AM to 5 PM. Simply create an account, add your dog's information, select your service and an available appointment time, and save a card to submit your booking request.
Most full grooming appointments take approximately 75–120 minutes, depending on your dog's size, coat condition, and individual needs. Other services may take more or less time. We always work at your dog's pace.
We do our best to arrive within your scheduled arrival window. Because we're a mobile service, traffic, weather, and previous appointments may occasionally affect our arrival. We'll send you a text when we're on the way.
Our standard grooming and spa services are designed for dogs weighing up to 45 lbs. Select specialty services, including hand stripping without a bath and End-of-Life Comfort Care, may be available for larger dogs. Please contact us before booking.
Absolutely. We welcome puppies and senior dogs, adjusting our approach to their age, comfort, and individual needs. Gentle handling and patience are always our priorities.
Every dog is different, and we understand that. Our private, one-on-one approach allows us to adjust the pace and handling to your dog's comfort. Please share any anxiety, health concerns, or special needs before your appointment. Additional handling fees may apply when specialized care is required.
Dogs four months or older must have a current rabies vaccination as required by Florida law, unless a veterinarian-issued medical exemption applies. Vaccination details and document uploads are optional during booking and can be provided later.
To keep your dog comfortable and avoid an overly long session, Luxury Spa Day is generally scheduled separately from Full Groom appointments. We're happy to recommend the best care schedule for your dog.
Yes. We use professional grooming products selected with your dog's skin, coat, and sensitivities in mind. Our Creative Color products are non-toxic and formulated specifically for animals. Please tell us about any known allergies or sensitivities.
A valid card is required to secure your appointment, but you won't be charged when booking. You're welcome to pay with cash or Zelle after grooming. Applicable cancellation, rescheduling, or no-show fees may be charged to your saved card.
Absolutely. We gladly accept cash and Zelle after your grooming appointment, and we appreciate these payment methods. Credit card payments are also available for your convenience.
Each appointment is reserved exclusively for your dog and includes dedicated travel, preparation, and grooming time. We kindly ask for at least 48 hours' notice for cancellations or rescheduling.
We kindly request at least 48 hours’ notice when canceling or rescheduling an appointment. This allows us an opportunity to offer the reserved time to another client.
The percentage applies to the scheduled service price plus any travel fee on that visit.
| Notice | Fee |
|---|---|
| 48 hours or more | No fee |
| Less than 48 hours, but not the same day | 50% |
| Same-day cancellation or rescheduling | 100% |
If we arrive for your scheduled appointment and cannot reach you, access the property, or receive your dog within 15 minutes of the scheduled time, the appointment will be considered a no-show.
The full scheduled service price and any applicable travel fee will be charged to the payment method on file.
Please ensure that you, your dog, and the reserved parking space are available at the scheduled appointment time.
If access is delayed by more than 15 minutes, we may need to shorten or reschedule the service to avoid affecting the next client. Applicable cancellation or rescheduling fees may apply.
We understand that unexpected health concerns involving you or your dog may arise. Please contact us as soon as possible.
Genuine emergencies will be reviewed with compassion on a case-by-case basis and may be exempt from standard cancellation fees.
A valid payment method must remain on file and may be charged for applicable cancellation, rescheduling, or no-show fees.
Your dog’s comfort and safety always come first. If we determine that a service cannot be safely completed because of stress, health concerns, severe matting, behavioral challenges, or an unexpected condition discovered during the appointment, we will pause the service and discuss the available options with you.
Charges will reflect the time reserved, work performed, products used, and any necessary additional care. A minimum charge of 50% of the scheduled service price may apply, together with any previously disclosed travel fee. We will explain all applicable charges before proceeding whenever circumstances allow.
Any remaining service may require a separate appointment. If we cannot begin or complete the service because of an issue on our side, you will not be charged, and the appointment will be rescheduled without penalty.
Thank you for understanding. These policies allow us to protect the dedicated time and individualized care every dog on our schedule deserves—including yours.
Yes. Every dog featured on our website was personally groomed and styled by Penny. Some images may have been digitally edited to remove distracting backgrounds or create a consistent presentation.
Every dog receives a unique referral code. When a new household uses your code, they receive 10% off eligible service charges on their first completed appointment. Once that visit is completed and paid, you receive promotional Referral Credit equal to their savings.
Referral Credit can be applied, in full or in part, toward eligible service charges on a future appointment. Referral credits do not apply to travel fees, special handling fees, or gratuities. Referral Credit has no cash value and cannot be transferred, withdrawn, sold, or exchanged for cash.
Full program rules are available on the Referral Rewards page.
Starting prices are not a fixed quote. Open any item for the full rule.
Every appointment begins with a thorough health and skin check. If parasites (fleas or ticks) are discovered on your pet, we will notify you immediately and perform a mandatory specialized medicated bath to protect your pet and prevent contamination. This additional fee covers the medicated shampoo treatment and complete sanitation of the mobile vehicle.
Applied when a dog exhibits high stress, extreme anxiety, aggression, or resistance during grooming. Covers extra time, specialized safety handling techniques, extra patience, and safety measures required to maintain a secure environment for both your pet and the groomer.
From $25, based on the level of anxiety, resistance, or aggression shown on-site.
One-way GPS driving distance from our service base. Complimentary within 10 miles. Above 10 through 20 miles: $6.50 per mile beyond 10. Above 20 through 25 miles: $65 plus $10 per mile beyond 20. Beyond 25 miles, please contact the studio. The fee is rounded to the nearest dollar and covers the grooming van's fuel, wear, and round-trip travel time.
Starting prices reflect a typical appointment within each weight range. Final pricing may vary based on coat condition, grooming requirements, temperament, and the time required to complete the service comfortably.
Dogs over 45 lbs: hand stripping (no bath) and end-of-life comfort care only.
To protect your pet's skin and ensure a stress-free experience, dematting is limited to a maximum of 15–30 minutes. If matting is severe or close to the skin, we will kindly recommend a smooth, safe shave-down for your pet's comfort and health.
Extra-Gentle Senior Care is listed under Specialty Care.
